We understand that returns are sometimes necessary for a wide variety of reasons. As part of our ongoing mission to provide the best customer service possible, Secret Passions is proud to be the only adult retailer to accept customer returns.
Under our 100% Customer Satisfaction Guarantee, you can return any item on the site –excluding adult movies – for any reason whatsoever during the first 90 days of ownership. Our customer service representatives will work with you to come up with the best solution for your situation by: replacing the original item, substituting a similar item in its place or refunding your money.
If an item does not perform because of a manufacturer’s defect, then return it to us. We’ll replace it without charge.
For your convenience, we’ve streamlined the returns process to make it as quick and convenient as possible. Just follow these simple steps:
1. Click Here to Print and Fill Out The Returns Request Form. The request form allows us to process your return faster and more efficiently regardless of how you choose to return the item.
2. For the fastest possible service, Contact our Customer Service Department directly about returning the item By Email or by phone at 1-888-564-7828.
Click here to return the item Online. Just follow the easy directions on your screen. Our trained specialists will contact you within 8 hours to complete the process and answer any questions you might have.
3. After determining a course of action with a customer service agent, pack up the item and The Returns Request Form. Mail everything to:
P.O. Box 800
Carrboro, NC 27510
Please allow up to 3 weeks for us to receive and process your return. If you have a question at any time regarding the status of your return, you can request an update by Contacting our Customer Service Department.